I live outside of B.C., are you still shipping here?

Yes, we are still shipping across Canada. However, due to the nature of our products being very easily susceptible to freezing, we have shifted to an express 1-2 air shipping service for orders outside B.C. We've bumped up the cost to $20 per order, which is a contribution towards the total air cost, but as a bonus, you'll get your products much faster and in better condition. 

Where do you ship?

We ship across Canada. We do not ship to the United States, but stay tuned to our social media channels for updates in the future!

How much does shipping cost?

We are pleased to offer competitive shipping costs within British Columbia at a flat rate of $10 per order. We offer shipping to the remainder of Canada for a flat rate of $20 per order for express air shipping. 

When will my order arrive?

We aim to process your order from our warehouse within 1-2 business days. Our standard shipping time across Canada are as follows: Delivery lead times 3-4 business days for B.C., and 1-3 business days for provinces outside of B.C.

What is your return policy?

Please refer to Our Return & Exchange Policy for specific information regarding products that are and are not eligible for refund and exchange. Please note that products that have been opened and consumed are not eligible for refund or exchange. We are only able to refund products if they are damaged or defective.

Can I change or cancel my order after it’s been placed?

Once an order is placed, we cannot guarantee any changes or cancellations. If you need to change or cancel your order, please email hello@sansorium.com with CANCELLATION and your Order Number in the subject line along with a clear description of what needs to be changed and we will do our best to accommodate requests. An order can only be cancelled if it hasn't yet been processed by our fulfillment partner, without exception. For orders that cannot be cancelled, please refer to our exchange policy for more information.

My order arrived damaged; what should I do?

Please refer to our Damaged & Defective Products Policy for more information. At our discretion and once verified, we will offer store credit for affected products. Please contact us at hello@sansorium.com for support.

My order never arrived; what should I do?

Please refer to our delivery lead times for where you are located in Canada. If your order has not arrived and it is outside of the promised delivery window, please email us at hello@sansorium.com and we will do our best to resolve the issue with our carrier.

What forms of payment are accepted?

We accept Visa, MasterCard, American Express, Discover, Interact, Diners Club, Shop Pay, Apple Pay and Google Pay. 

What does ‘no-alcohol/low-alcohol/non-alcoholic’ mean?

Simply put, it means that the delicious, satisfying and thirst quenching beverages we offer have been formulated to mirror the taste, look and feel of their alcoholic counterparts, but they’ve been made without alcohol or removed the alcohol and will not cause intoxication. We love the ritual and ceremony of a cocktail or a glass of wine, we love the experience of enjoying connection and communion with others - but we also want to celebrate the possibilities of living fully without feeling inebriated or intoxicated.

For further reference, you can filter products with the following:

Made without alcohol: products that never contained alcohol

0.0% Alcohol: products that may have contained alcohol at one point, but no longer do and the producer lists their product as having 0.0% ABV.

0.1% - 0.5%: these products contain trace amounts of alcohol up to 0.5%. We consider these products "low alcohol". This will not cause impairment and is similar to the levels found in Kombucha, due to the fermentation process. For those that are looking for products that are a clean 0.0% we would refer to those as "no alcohol" and you'll find them in the 0.0% alcohol category.

Dealcoholised: these products, mainly wine and beer, were crafted in traditional wine-making and beer-making processes, making them alcoholic first. Then, through an extra step, they slowly and carefully remove the ethanol. New technology preserves the flavour, aroma, body and nutrients of the products and encourages their full expression. Depending on the producer and their technology, trace amounts of alcohol may remain in the product. 

What is the point of products that look, smell and taste like alcohol, but don’t contain alcohol?

At some point you’ve likely realized that the most enjoyable part of ‘grabbing a drink’ has little to do with the alcohol itself. The experience of being in connection with others, sampling different ingredients, textures and flavours in beers, wines or cocktails is often the main draw. We’re offering a plethora of options to satisfy the craving for connection and belonging through beverages that will leave you feeling elevated and uplifted over tipsy and hungover.

How much sugar do these products contain?

Sugar on the mind. For those looking to keep a low sugar profile, please see our curated "low sugar" collection to shop all products that are below 7g of sugar per serving. Please refer to each individual product ingredient label pictured for full details and more information. 

How do you recommend drinking these beverages?

Please refer to each individual product that you are curious about for our favourite suggestions and recommendations on how they are best enjoyed. Many of the products we offer like beer and wine are intended to be consumed as is, and our spirits and mixers can be enjoyed in a number of different ways; we look forward to hearing more about your favourite ways to enjoy them!

How do I store my products? Do they need to be refrigerated?

You’ll find that many beverages, like beer, sparkling wines and ready-to-drink products are best enjoyed nice and cold. Once opened, please consume within the time frame listed on the packaging and ensure drinks that require refrigeration are stored according to package instructions. Just like any other product, it’s best to keep your products in cool, dry spaces in your home, and it’s best to keep them away from direct heat and light. If you are going to use the freezer to cool your beverages, be sure to take them out promptly, as unlike higher % alcoholic products, they will freeze.

What is the expiry date on products? How long do I have to consume them?

Please refer to the individual packaging of each product for specific information regarding expiry dates and consumption recommended time frames. If you cannot see an expiry date, and wish to know more, please contact us at hello@sansorium.com.

Who are these beverages for/who can consume these products?

The beauty of non-alcoholic and alcohol-free beverages is that they are safe for consumption by most age groups. Though our products are intended for use by adults, we’ll let you decide who in your family or group of friends will have the best experience enjoying beverages offered by Sansorium. Our best recommendation is to check with a trusted healthcare practitioner if you have any questions regarding who should consume these beverages or have any questions regarding any of the specific ingredients listed. 

Can I consume these beverages if I am pregnant, attempting to conceive or breastfeeding?

You know your body best and though these products are non-alcoholic and alcohol-free, it is our best recommendation to consult with a trusted healthcare practitioner should you have any questions regarding any of the specific ingredients listed in any of the beverages.

Are these products safe to consume while taking medication?

While these products are low-to-no alcohol and will not cause impairment, it’s always a best practice to consult with a trusted healthcare practitioner about your specific medical condition if you are unsure or have any questions regarding specific ingredients listed in any of these beverages.

Are your shipping packaging materials recyclable?

We have chosen to use corrugated boxes, kraft paper, honeycomb wrapping paper and recycled corrugated pulp to protect your products during shipment. These are 100% recyclable and can be placed in appropriate bins at your home or recycling depot. We care for the planet as much as we care for the people who call it home. We strive for a minimal footprint and a high level of transparency and we’re always open to hearing more from you about how we can do better, and welcome any questions or feedback regarding sustainability at hello@sansorium.com.

How can I contact you?

We are available from 9am-5pm PST Monday-Friday and can be reached at hello@sansorium.com. We will do our best to respond to all inquiries within 1 - 2 business days.

Please feel free to reach out to us on social media:

Instagram - @sansorium__
Facebook -@sansorium

 

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