Yes, we are still shipping across Canada. However, due to the nature of our products being very easily susceptible to freezing, we have shifted to an express 1-2 day air service for orders outside B.C, at $20 per order, which is a contribution towards the total air cost. You'll get your products much faster and in better condition.
We ship across Canada and the USA except Hawaii. If you wish to place an order from Hawaii please contact us directly at firstname.lastname@example.org
Bottles are heavy and expensive to ship. We are pleased to offer shared competitive shipping costs within British Columbia at a flat rate of $10 per order, the remainder of Canada a flat rate of $20 and the USA $30 per order. All orders over $150, in Canada and the USA, qualify for free shipping. All rates are in Canadian dollars (CAD) and subject to change. Please note if there are any customs duties/taxes for orders going to the USA they are the responsibility of the buyer and will be billed at time of delivery.
We aim to process your order, from our warehouse within 1 -2 business days. Our standard shipping time across Canada ranges from 3 - 4 business days in BC, 3 - 7 business days for the rest of Canada and for the USA 3 - 10 business days.
Please refer to Our Return & Exchange Policy for specific information regarding products that are and are not eligible for refund and exchange. Please note that products that have been opened and consumed are not eligible for refund or exchange. We are only able to refund products if they are damaged or defective.
Once an order is placed, we cannot guarantee any changes or cancellations. If you need to change or cancel your order, please email email@example.com with CANCELLATION and your Order Number in the subject line along with a clear description of what needs to be changed and we will do our best to accommodate requests. An order can only be cancelled if it hasn't yet been processed by our fulfillment partner, without exception. For orders that cannot be cancelled, please refer to our exchange policy for more information.
Please refer to our Damaged & Defective Products Policy for more information. At our discretion and once verified, we will offer store credit for affected products. Please contact us at firstname.lastname@example.org for support.
Please refer to our delivery lead times for where you are located in Canada or the USA. If your order has not arrived and it is outside the promised delivery window, please check your Carrier Tracking Number and/or contact us at email@example.com and we will do our best to resolve the issue with the carrier.
We accept Visa, MasterCard, American Express, Discover, Interact, Diners Club, Shop Pay, Apple Pay and Google Pay.
Simply put, it means that the delicious, satisfying and thirst quenching beverages we offer have been formulated to mirror the taste, look and feel of their alcoholic counterparts, but they’ve been made without alcohol or removed the alcohol and will not cause intoxication. We love the ritual and ceremony of a cocktail or a glass of wine, we love the experience of enjoying connection and communion with others - but we also want to celebrate the possibilities of living fully without feeling inebriated or intoxicated.
For further reference, you can filter products with the following:
Made without alcohol: products that never contained alcohol
0.0% Alcohol: products that may have contained alcohol at one point, but no longer do and the producer lists their product as having 0.0% ABV.
0.1% - 0.5%: these products contain trace amounts of alcohol up to 0.5%. We consider these products "low alcohol". This will not cause impairment and is similar to the levels found in Kombucha, due to the fermentation process. For those that are looking for products that are a clean 0.0% we would refer to those as "no alcohol" and you'll find them in the 0.0% alcohol category.
Dealcoholised: these products, mainly wine and beer, were crafted in traditional wine-making and beer-making processes, making them alcoholic first. Then, through an extra step, they slowly and carefully remove the ethanol. New technology preserves the flavour, aroma, body and nutrients of the products and encourages their full expression. Depending on the producer and their technology, trace amounts of alcohol may remain in the product.
At some point you’ve likely realized that the most enjoyable part of ‘grabbing a drink’ has little to do with the alcohol itself. The experience of being in connection with others, sampling different ingredients, textures and flavours in beers, wines or cocktails is often the main draw. We’re offering a plethora of options to satisfy the craving for connection and belonging through beverages that will leave you feeling elevated and uplifted over tipsy and hungover.
Sugar on the mind. For those looking to keep a low sugar profile, please see our curated "low sugar" collection to shop all products that are below 7g of sugar per serving. Please refer to each individual product ingredient label pictured for full details and more information.
Please refer to each individual product that you are curious about for our favourite suggestions and recommendations on how they are best enjoyed. Many of the products we offer like beer and wine are intended to be consumed as is, and our spirits and mixers can be enjoyed in a number of different ways; we look forward to hearing more about your favourite ways to enjoy them!
You’ll find that many beverages, like beer, sparkling wines and ready-to-drink products are best enjoyed nice and cold. Once opened, please consume within the time frame listed on the packaging and ensure drinks that require refrigeration are stored according to package instructions. Just like any other product, it’s best to keep your products in cool, dry spaces in your home, and it’s best to keep them away from direct heat and light. If you are going to use the freezer to cool your beverages, be sure to take them out promptly, as unlike higher % alcoholic products, they will freeze.
Please refer to the individual packaging of each product for specific information regarding expiry dates and consumption recommended time frames. If you cannot see an expiry date, and wish to know more, please contact us at firstname.lastname@example.org.
The beauty of non-alcoholic and alcohol-free beverages is that they are safe for consumption by most age groups. Though our products are intended for use by adults, we’ll let you decide who in your family or group of friends will have the best experience enjoying beverages offered by Sansorium. Our best recommendation is to check with a trusted healthcare practitioner if you have any questions regarding who should consume these beverages or have any questions regarding any of the specific ingredients listed.
You know your body best and though these products are non-alcoholic and alcohol-free, it is our best recommendation to consult with a trusted healthcare practitioner should you have any questions regarding any of the specific ingredients listed in any of the beverages.
While these products are low-to-no alcohol and will not cause impairment, it’s always a best practice to consult with a trusted healthcare practitioner about your specific medical condition if you are unsure or have any questions regarding specific ingredients listed in any of these beverages.
We have chosen to use corrugated boxes, kraft paper, honeycomb wrapping paper and recycled corrugated pulp to protect your products during shipment. These are 100% recyclable and can be placed in appropriate bins at your home or recycling depot. We care for the planet as much as we care for the people who call it home. We strive for a minimal footprint and a high level of transparency and we’re always open to hearing more from you about how we can do better, and welcome any questions or feedback regarding sustainability at email@example.com.
We are available from 9am-5pm PST Monday-Friday and can be reached at firstname.lastname@example.org. We will do our best to respond to all inquiries within 1 - 2 business days.
Please feel free to reach out to us on social media: